Refunds | Avanti West Coast

Booked on the Avanti West Coast website or app? Here's how we can help with refunds:

Train cancelled or delayed so you didn't travel?
You're entitled to a full refund. Use the form below so we can verify the disruption and ensure you get all your money back.
Travelled but were delayed?
Used tickets aren't eligible for a refund, but you may be entitled to Delay Repay compensation. Claim from the train company that delayed you.
Changed your mind?
Request a refund via My Account by 23:59 the day before travel (subject to ticket terms and a £5 admin fee).

Booked elsewhere?

For refunds, contact the retailer you bought your ticket from. For delay compensation, claim from the train company that delayed you.

Personal details

Fields marked with ∗ are required

Title Title is required

First name First name is required Please enter proper characters

Last name Last name is required Please enter proper characters

Email Email is required Please enter a valid email address

Postcode

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Journey

Scheduled departure date Scheduled departure date is required

Scheduled departure time Scheduled departure time is required

Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. You can upload up to 10 images. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case.

Maximum file size 5MB.

You can upload .jpg, .jpeg, .png, .pdf.

Here's how your ticket may look like:

Please help us to protect your data by NOT sharing any bank account, or other payment details in this form

Allowed ticket file types are ".pdf", ".jpg", ".jpeg", ".png" Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. You can upload up to 10 images. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case. is required

Description (5000 characters maximum), such as booking reference, your reason for refund, any medical proof (if required) and ensure you provide a clear image of your tickets cut up.

You are unable to use the following special characters when submitting this form ()[]{}+=#^;<>~

Please help us to protect your data by NOT sharing any bank account, or other payment details in this form.<br/> You are unable to use the following special characters when submitting this form ()[]{}+=#^;<>~

Description (5000 characters maximum), such as booking reference, your reason for refund, any medical proof (if required) and ensure you provide a clear image of your tickets cut up. is required We are unable to submit your form with some of the special characters you’ve used entered